Before each use, gently wipe the device with a water-based wipe—baby wipes work well! For stubborn stains, use a soft cloth with 70% alcohol. Always clean the LED side thoroughly and let it air dry completely before starting your treatment.

Absolutely! All ILLUSTRA devices are CE certified. They also comply with international safety standards, including eye protection standards.

Yes! Many of our customers and affiliates share their incredible before-and-after photos demonstrating the results they've achieved with our products. Click here to explore real transformations, and feel free to send us your own success story !

Keep in mind that consistent results come with continued use—healthy, radiant skin takes time! Don't give up on your journey, and remember, small improvements add up. However, if you're not completely satisfied, we offer a 30-day guarantee.

Absolutely! Our devices are designed to integrate seamlessly into your skincare routine, enhancing the effectiveness of your favorite products.

Yes! The products are spa-grade devices and can be carried on the plane in your personal bag. However, do not store them in checked baggage, as lithium-ion batteries are prohibited in checked baggage.

For the Neck and Face Mask, please confirm with your airline before your flight whether the device can be taken and/or used on board.

It's normal for your face to feel a little dry after using ILLUSTRA devices. We recommend applying your favorite moisturizer and serum after the treatment to keep your skin hydrated and nourished.

Yes, it's normal to experience some redness after using ILLUSTRA devices. Some users may experience a mild heat sensation, but this is usually minimal. The heat is caused by the device coming close to your skin. However, the device should never feel hot.

Although red light therapy is generally considered safe, our LED devices have not been specifically tested for use by pregnant or breastfeeding women. For this reason, we recommend consulting your doctor before use during pregnancy or breastfeeding.

To maintain optimal results, we recommend continuing your ILLUSTRA treatments. If you stop, you may notice your skin lose some of the progress you've made. Consistency is key to achieving the best results for your skin.

Absolutely! You can explore our collection of over 14 clinical studies here.

Yes! All customers who purchase an ILLUSTRA product receive exclusive access to our members-only group. In this group, we regularly host live Q&A sessions with a board-certified dermatologist who will answer your skincare questions and offer expert advice. These sessions are held when the dermatologist is available.

Plus, every order comes with special gifts as a thank you for choosing ILLUSTRA!

Once you make a purchase, you'll receive an invitation to join the private group. Keep an eye on your inbox for the link!

At ILLUSTRA, we're committed to ensuring every customer is satisfied with their results. That's why we offer a 30-day Results Guarantee: if you don't see a difference, you'll get 100% of your money back and keep the product. Click here to learn more about our returns and warranty policy. If you have any questions or need help with your order, please feel free to contact our customer service team – we're happy to help.

Please contact support@illustraskin.com, and one of our team members will assist you with all the details for processing your return. For more information about our returns policy, click here.

If you're an influencer or content creator passionate about skincare and wellness, we'd love to work with you! Becoming an ILLUSTRA affiliate is easy.

To get started, click here to sign up for our affiliate program.

Feel free to email our affiliate team at affiliates@illustraskin.com.